FAQs

The first HawkCard ID is complimentary for Illinois Tech students, faculty, and staff. Tenants receive their first HawkCard without direct cost. Online photo submission is required to receive an official HawkCard.

HawkCard recipients must be registered with the university. The cost to replace a lost, damaged, or stolen card is $20.00. All sales are final on replacement HawkCards and refunds will not be given.

Online photo submission is available for student, faculty, and staff replacement HawkCards. To ensure the issued HawkCard reflects your current appearance, a new photo is required. This requirement may be waived if your last HawkCard was issued within the last 6 months. The $20 replacement fee must be paid online first. Replacement photo submissions received without the paid fee on file will be canceled unless otherwise approved in advance.

Once your payment has been submitted, you will receive an email when your HawkCard is ready for pickup.

Access to exterior building doors on Mies campus is assigned automatically, on the basis of your role with the university. All other requests should be initiated by the responsible party of the access area by submitting an email to acaps@iit.edu.

Illinois Tech students, faculty, and staff can access their TechCash account via the GET!-MyHawkCard website and add funds in real time by credit or debit card. A $1 convenience fee will be applied. Friends and family may add funds as a guest using their ID number without accessing the account.

TechCash deposits can also be made by electronic check via the Store. No convenience fee applies. TechCash funds will be available for spending according to the following schedule:

• TechCash deposits made BEFORE 10:00 a.m. Monday-Friday will be available by noon the same business day
• TechCash deposits made AFTER 10:00 a.m. Monday-Friday will be available by noon the following business day

Visitor parking is first-come, first-served in designated pay lots. Parking is purchased online through Mobile Pay. Please visit the visitor parking page for more information. A valid permit is required as the lots are actively enforced by permit.

Visitors displaying a state handicap placard may park in designated spaces on a complimentary basis. Illinois Tech students, faculty, and staff are expected to obtain a registered parking permit. Visit the Accessible Parking page for details.

Students, faculty, staff, tenants, and affiliates are eligible for registered parking permits on an annual, academic, or semester basis. Only one sticker is issued per customer, but alternate vehicles may be linked to the permit. Parking registration is available online through MyParking.

Standard enforcement hours are Monday-Friday, 7am-7pm. Reserved spaces, restricted areas, and no parking zones are enforced 24/7.

Citations must be paid or appealed within 7 days of the citation issue date. We will do out best to process appeals within (2) business days. Once a citation is appealed, no action is required until the decision is communicated. Appeal decisions will be considered final. 

If your citation meets the grounds for appeal criteria, email acaps@iit.edu within (7) days of the citation issue date. The email should include the appeal grounds and a brief, general explanation. 

Customers should make service and refund requests by using the phone number or QR code found on the vending machine.

Vending machine service and refund requests may also be requested by contacting Canteen at 800-676-6652.

Students, faculty, and staff may request refunds of balances greater than $10.00 upon official separation from the university. Refunds may not be granted otherwise. Requests must be sent to acaps@iit.edu.

Students

Refunds for semester parking permits must be requested by the Last Day to Add/Drop for Full Semester and ID Full Semester Classes with No Tuition Charges of the Academic Calendar year. Refunds will not given after this deadline. 

Refunds for daily, weekly, and monthly temporary parking permits may ONLY be requested prior to the permit effective date. Permits cannot be cancelled/refunded after the effective date of the permit.

Faculty/Staff

Faculty and staff enrolled in payroll deduction may cancel their permit by submitting the employee parking cancellation form. 

Refunds for semester parking permits must be requested by the Last Day to Add/Drop for Full Semester and ID Full Semester Classes with No Tuition Charges of the Academic Calendar year. Refunds will not given after this deadline. Prorated lump sum permits will not be refunded.

Refunds for daily, weekly, and monthly temporary parking permits may ONLY be requested prior to the permit effective date. Permits cannot be cancelled/refunded after the effective date of the permit.

Affiliates/Tenants/Non-Illinois Tech Employees

Affiliates, tenants, and other non-IIT employees are eligible for refunds 30 days after the annual parking permit renewal date September 1st. Refunds can only be given if payment was made in the form of a credit/debit card. No refunds will be issued thereafter. 

Refunds for daily, weekly, and monthly temporary parking permits may ONLY be requested prior to the permit effective date. Permits cannot be cancelled/refunded after the effective date of the permit.